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contact centre


 
For Contact Centre requirements the resourcing team have extensive experience in all types of recruitment campaigns within the North East contact centre industry in a range of generalist and niche sectors.

The current business climate and evolving customer expectation demands that contact centres are innovative, flexible and easily accessible. Customers expect you to be available around the clock to suit their busy lives, expect you to have the technology that allows them to use a range of communication medium and that you are able to resolve their query or complaint on first contact. More than ever it is vital that your team of frontline and operational support staff are talented, skilled, committed and that your selected staffing model adds real value to the customer.
 

A typical GEM campaign may include;
 
•             Developing creative attraction campaigns designed to generate candidate interest in your market
•             Targeted search activity for senior or specialist roles
•             Carry out a robust assessment processes, selecting only those candidates that meet your criteria
•             Conducting compliance requirements for temporary staffing needs
•             Management of candidates through notice periods to ensure they start as planned
•             Tactfully rejecting unsuccessful candidates
•             Working with you post candidate start to support your dedication to keep attrition to a minimum
 

 
The disciplines we can support are as varied as your business but include standard contact centre roles and more difficult to fill strategic and specialist vacancies:
 
•             Customer Services
•             Inbound & Outbound Sales
•             Retentions
•             Travel
•             Claims
•             Team Leaders & Managers
•             Dialler Managers
•             Resource Planning Managers
•             MI Analysts
•             Site Directors & Operations Management
 
Our processes are stringently audited to REC standards and the evolving regulatory framework, which ensures all candidates are verified face to face every time with professionally developed competency interview standards. We will not compromise on introducing only those candidates who both meet the needs of the role and who will make a positive contribution to your unique culture.

Our processes are stringently audited to REC standards and the evolving regulatory framework, which ensures all candidates are verified face to face every time with professionally developed competency interview standards. We will not compromise on introducing only those candidates who both meet the needs of the role and who will make a positive contribution to your unique culture.