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Pension Administrator

Ref: RKPA
Job Type:Contract
Salary: £8.50 ph
Location: Not Specified
Closing Date:


Job Description

Principal Duties and Responsibilities

• Deal with telephone calls in a timely, accurate and polite manner.
• Ensure records are kept up-to-date and benefits are paid within agreed timescales by dealing with changes to members and pensioners circumstances.
• Deal with general correspondence using plain English.
• Resolve queries within agreed timescales, using various forms of communication, both verbal and written.
• Work within guidelines set on Data Protection and Financial Service Act.
• Undertake work assignments as part of operational projects.
• Attend training, seminars, workshops and site visits as required.
• Contribute to specification of process and system requirements and to their formal implementation.
• Deal with event driven processes within agreed timescales.
• Identify areas for improvements and propose amendments to processes and documentation as required.
• Authorisation of a specific, limited range of processes according to competency levels.