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Systems Analyst

Ref: LRA125
Job Type:Permanent
Salary: £35,000 - £37,000pa
Location: Sunderland
Closing Date:

Job Description

The Role:

We are looking for a talented Systems Analyst for a key client based in South Tyneside. The individual will be responsible for 2nd line and effectively manage 3rd line (3rd party) incidents for business applications in line with agreed processes and SLAs, ensuring clear and consistent resolution and communication to customers.

In addition, make a significant contribution to business transformation projects, in conjunction with Business Analysts by supporting the development of new processes and procedures in line with best practice use of IT applications. The individual will manage system change requests from definition and specification through to delivery, ensuring all application changes are appropriately tested and documented following agreed procedures.

Candidates should ideally possess the following skill set -

• Relevant IT qualification or equivalent experience
• Demonstrably strong problem solving and business analysis skills
• Exposure to and understanding of the following technologies:
o Relational database systems such as MS SQL server
o Mobile workforce solutions such as Aareon 1st Touch
o Dynamic Resource Scheduling software such as Kirona DRS
o Atlassian products such as JIRA, JIRA Software and Confluence
• Experience of working within both agile and waterfall project management frameworks
• Experience of working in an IT support environment
• Ability to multitask and manage multiple priorities
• Excellent communication skills, both verbal and written
• Ability to communicate with both technical and non-technical stakeholders