Service Manager

Job Description

We are currently working with a new client on a number of exciting permanent roles. Our client is a well-respected business, They value other aftersales department and offer full support and development through your career at. As well as a stable career, They offer a competitive package, subject to experience, fantastic opportunities to develop within the company by giving supported training and providing an environment where we encourage personal growth.

About the role:

As Service Manager you will be responsible for a number of key business performance areas, including:
• Ensuring that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
• Lead and motivate the service team taking steps to create a professional and customer focussed environment.
• To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI’s, taking corrective measures and actions as deemed necessary.
• Monitoring compliance with all statutory regulations and ensuring Stellantis quality and service standards are being met.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the marketplace.
• Ensure Company HR policies are followed correctly.
• Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc.
• Ensure that steps are taken to provide safe working and that processes are followed, and provision of H&S legislation is complied with.

Required knowledge, skills or experience:

• Have experience in a service role, or similar, within the Motor Industry and preferably with Main Dealer / Franchise experience.
• Be able to demonstrate team leader experience and ability to manage and motivating an operational team to deliver against targets.
• Be able to provide examples of where they have driven business performance through increasing profitability and operating efficiencies.
• Show how in your roles you have truly put customers first and maximised customer satisfaction and delivered an exceptional customer experience.
• Be naturally organised, flexible and a genuine team player.
• Self-motivated with the ability to inspire, lead and develop employees to achieve their full potential.
• Able to work well under pressure and to deadlines.

Benefits:

• 22 days holiday (plus bank holiday)
• Performance bonus
• Working with renowned car brands
• Personal growth
• Car schemes
• Workplace pensions

Additional Information

Location: Northallerton

Hours of work:

This is a full-time role, and you will be expected to work between 8:00am and 5:30pm Monday to Thursday, Friday 8:00am to 5:00pm, Saturday 8:00am to 12:00pm (on a rota basis) vUK Driving License Required.

Rates of pay:

£30- £35K OTE

This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency.