Training Coordinator

Ref: 00001
Job Type: Permanent
Salary: £26,000pa
Location: Bristol, Bristol
Closing Date: 04/07/2024

Job Description

Training Coordinator

Job Description
My client is a rapidly growing business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Training Coordinator capacity.

Duties
• Support with the management, logistics and delivery of our training projects and products, and be responsible for the coordination of our digital webcasts, Q&A sessions, webinars and other training events on time
• Day to day administration of our e-learning academy, onboarding new customers, and supporting the learners in their training journey
• Working with the Directors, Partners Manager, external advisors and Product technicians, to ensure our training solutions meets both users and customer success targets
• Resolve technical and support inquiries with speed and precision
• Day to day management of our community helpdesk to grow utilisation and engagement through user driven initiatives
• Support Directors and Partners Managers to build key stakeholder relationships to support the growth of the business – including clients, sponsors, contributors, partners utilising all the platforms/tools we have available
• You’ll be continuously learning on our products, applications, value proposition and differentiation to enhance conversations with stakeholders
• Achieve operational and CSAT targets by successfully managing delivery tasks

Required knowledge, skills or experience
• Strong verbal and written skills with the ability to show attention to detail
• Supporting end users in a customer service environment
• A good logical approach to problem solving
• Ability to think on your feet in a highly demanding and fast-moving environment
• Professional attitude and presentation; polite, calm and customer-focused
• Organised with an ability to prioritise
• Strong multi-tasking ability and commitment to provide excellent customer service
• Take ownership of situations with positivity and a can-do attitude
• Passionate about technology and software solutions, with a desire to learn and develop
• Demonstrated ability to communicate, and build strong relationship and stakeholder management
• Min. 3 years previous experience in Customer Success, Community Engagement, Project Management, Event Management or Account Management
• Desirable experience in working with SaaS Enterprise Applications, Training Delivery or Construction Management
• Able to travel the UK and stay away from home as required and have a flexible approach.

Additional Information

Location: Bristol (Remote)

Hours of work: Monday – Friday 8:00-17:00

Rates of pay: £26,000 per annum

This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business.

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If you’re interested in learning more about this role please contact us on 01915872999 or email info@gempartnership.com or alternatively please visit our website to view and apply for roles https://www.gempartnership.com/