Ref: JDCHPCA12
Job Type: Temporary
Salary: £12.21ph
Location: Newcastle, Tyne & Wear
Closing Date: 01/01/2026
Our client is a community healthcare provider who is dedicated to improving everyone’s wellbeing by making healthcare better. They currently seek a number of Patient Care Advisors (PCAs) to handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey.
The PCAs will work onsite at their Newcastle location for 37.5 hours per week (Mon-Fri, 8:30am-5pm). These roles are offered on a temp to perm basis, with successful candidates typically being given the opportunity to transfer to permanent staff after 12 weeks (subject to satisfactory performance).
The start dates for these roles are 5th or 12th January 2026. You must be able to start on one of these dates.
The person:
Warm, friendly, and professional
Strong telephone customer service experience, ideally in a contact centre environment
Excellent communication and IT skills
Flexible, positive, and empathetic attitude
Ability to work Mon–Fri, 8:30am–5:00pm
This is an exciting opportunity for those with a strong track record in telephone customer services to join a company that prides itself on delivering positive patient experiences at all times and, as the roles are based at their Head Office function, future career opportunities and progression pathways may also be available too.
