Commercial Courses - GEM Partnership

This one-day accident investigation training will give you a broad understanding of the accident investigation process, looking at the benefits of accident prevention and putting the emphasis on practical techniques and real-life case studies.

Businesses should monitor and review any measures you have put in place to help control risk and prevent accidents and incidents from happening.

Findings from your investigations can form the basis of action to prevent the accident or incident from happening again and to improve your overall risk management.

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Our assertiveness training will help you develop the confidence and communication skills needed to express yourself clearly, set health boundaries and handle challenging situations professionally.

Through interactive discussions and real-life scenarios, learners will gain practical techniques that can be applied immediately in the workplace.

By developing greater self confidence and stronger interpersonal skills, learners can build more productive relationships, navigate difficult conversations with ease and create a positive impact.

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Our bespoke Excel training course is designed to help you develop practical, job-focused spreadsheet skills that improve efficiency, accuracy and confident when working with data.

Tailored to your role, industry and business objectives, the training focuses on real-world tasks and hands-on learning to ensure immediate workplace impact.

By applying Excel techniques to real business scenarios, learners can save time, reduce errors and make more informed decisions and increase productivity through smarter use of data and automation.

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This half-day Building Resilience at Work programme is aimed at delegates who want to develop their skills in becoming more resilient and able to assess the circumstances that undermine their resilience in the workplace.

Resilience is the ability to cope well under pressure, to keep going even when things get tough and to learn from our mistakes and setbacks.

It will support you to stay calm and be focused even when things around you are changing rapidly.

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This one-day Change Management programme is designed to equip leaders and managers with the knowledge and practical skills needed to successfully plan, lead and support organisational change.

Focusing on both the people and process aspects of change, the programme helps participants minimise disruption, engage stakeholders and drive positive outcomes within their teams and organisations.

By applying proven change management principles, participants will be better prepared to manage resistance, improve communications, encourage adoption and deliver change.

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The best managers can motivate people and hold them to account. Coaching is a powerful way to develop people to their full potential, hold them accountable and boost performance.

This programme gives managers the skills and confidence to have coaching conversations that inspire learning, solve problems and drive results.

You’ll learn practical tools and techniques to support, challenge and empower your team – helping them grow and succeed.

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The Highfield Level 3 Refresher First Aid at Work course is designed for qualified first aiders whose existing certification is due to expire. The programme refreshes essential lifesaving knowledge, reinforces practical skills and ensures learners remain confident.

Throughout the course, participants will revisit key first aid topis including CPR and AED use, choking, bleeding control, shock management and treatment of an unconscious casualty.

By successfully completing the refresher training, learners can renew their First Aid at Work qualification for a further three years.

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The ability to share information by communicating effectively with colleagues, clients and stakeholders is essential in todays workplace.

This programme helps you build the skills, confidence and awareness to express yourself clearly, listen actively and adapt your communication to suit different different people and situations.

Strong communication builds better relationships, reduces misunderstandings and drives results.

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This one day course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or de-escalating a confrontation.

Participants will learn and practice key skills to build their confidence and maintain composure whilst de-escalating a difficult situation, dealing with conflict or mediation in the workplace.

You’ll gain practical tools and strategies to resolve issues constructively, strengthen relationships and create a more positive, respectful workplace.