Improving Leadership Skills


Duration of the Programme: 3.5-days

Cost of the programme: £450.00 + VAT per delegate


Programme Overview:

Improving your leadership skills begins with a focus on what you’re already good at. Effective leadership is to inspire, align and activate the key strengths in a team. This is accomplished by knowing your people and more importantly their strengths to get the job done.


Day 1 – Leadership Styles

  • Autocratic
  • Authoritative
  • Pacesetting
  • Democratic
  • Coaching
  • Affiliative
  • Laissez-faire


How to Build Resilience

Resilience is our ability to adapt and bounce back when things don’t go as planned. Resilient people don’t wallow or dwell on failures; they acknowledge the situation, learn from their mistakes, and then move forward.

Leading psychologist, Susan Kobasa, said there are three elements that are essential to resilience:

  • Challenge
  • Commitment
  • Personal control

There are 10 key things you can do to develop your resilience:

  1. Learn to relax
  2. Practice thought awareness
  3. Edit your outlook
  4. Learn from your mistakes and failures
  5. Choose your response
  6. Maintain perspective
  7. Set yourself some goals
  8. Build your self-confidence
  9. Develop strong relationships
  10. Be flexible



Extrinsic motivation is when you use external factors to encourage your team to do what you want.

  • Pay raises
  • Time off
  • Bonus
  • And the threat of job loss are all extrinsic motivators – some positive, some less so.

Intrinsic motivation is internal. It’s about having a personal desire to overcome a challenge, to produce high-quality work, or to interact with team members you like and trust. Intrinsically motivated people get a great deal of satisfaction and enjoyment from what they do.

Benefits of motivation in the workplace:

  • Productivity
  • Commitment
  • Learning
  • Discipline
  • Positive work culture
  • Reduction in employee attrition

Use Transformational Leadership

Transformational leaders motivate their employees to achieve high performance by establishing an attractive and exciting vision, setting challenging yet achievable goals, being confident and optimistic and emphasising team spirit and common values


Day 2 – Mentoring

  • How to communicate and how often
  • Giving and receiving feedback
  • Setting goals
  • Some topics to get you talking!
  • Learning styles
  • Performance reviews
  • Further study and training

Communication Methods

  • Verbal communication – Verbal communication occurs when we engage in speaking with others
  • Non-Verbal communication – What we do while we speak often says more than the actual words
  • Written communication
  • Listening
  • Visual communication


  • Having the ability to understand and share the feelings of another


  • Appreciation – Recognising and rewarding someone for great work
  • Coaching – Helping someone expand their knowledge, skills and capabilities
  • Evaluation – Assessing someone against a set of standards, aligning expectations and informing decision-making


Day 3 – Conflict Management and Resolution

Dealing with a Difficult Situation

  • How difficult situations arise
  • Dealing with difficult people

Deal with Conflict

  • Identify the key components present in all angry confrontations
  • Recognise different stages of conflict escalation
  • Recognise the signs of conflict and aggression
  • Maintain composure when responding to conflict and aggression
  • Use skills to manage their words, phrases and body language
  • Demonstrate skills to stay calm and manage angry customer behaviour

Mediation in the Workplace

  • What causes conflict at work
  • How to identify issues before they become bigger problems
  • When and how to take action
  • What to do in difficult situations
  • How to encourage people to take part in mediation


Day 4 – Client Specific Processes and Procedures (half a day)

  • Discipline process
  • Absence management process


Who is it for?

This programme is aimed at team leaders and supervisors who want to improve their leadership skill to get the best out of their people to succeed.