Level 3 Team Leader/Supervisor  


An 18-month Team Leader programme 


Programme Overview:

A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Typical job titles – Supervisor, Team leader, Project officer, Shift supervisor, Foreperson, and Shift manager.



The following modules are covered within the standard –
• Team Building and Development
• Communication
• Organisational Culture and Strategy
• Problem Solving
• Data Analysis
• Building a High Performance Team
• Project Management
• Organisational Governance
• Managing Self

By completing the following knowledge, skills and behaviours these modules will be achieved.


What you will learn – Knowledge and understanding  

Team Building and Performance

Leading People 

Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.


Building a High Performance Team

Managing People 

Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour

Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.


Building Relationships 

Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross-team working to support the delivery of organisational objectives.

Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.



Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.


Organisational Culture and Management

Operational Management 

Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business

Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes.

Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.

Data Analysis
Use data, including collection, management and analysis, to create reports which support their decision making.

Evaluate how their analysis and management of either qualitative or quantitative data or different technologies has led, or will lead, to improved quality, efficiency or productivity within their organisation.


Project Management 

Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools

Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery

Organisation Governance
Understand organisational governance and compliance, and how to deliver value for money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun

Applying organisational governance and compliance requirements to ensure effective budget controls


Managing Self
Awareness of Self
Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.

Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.


Management of Self Knowledge
Understand time management techniques and tools, and how to prioritise activities and approaches to planning.

Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.


Problem Solving
Decision Making
Understand problem solving and decision-making techniques, and how to analyse data to support decision making.

Use of effective problem-solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.


Team Leaders/Supervisors demonstrate the following behaviours:  

Takes responsibility
Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations.

Open, approachable, authentic, and able to build trust with others. Seeks views of others.

Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.

Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational value.


How is this course assessed?   

Full time work-based learners will typically spend 12/18 months on-programme working towards the apprenticeship standard, with a minimum of 20% off this time being off-the-job training.

Learners without English and Maths at a level 2 must achieve level 2 prior to taking their End Point Assessment (EPA).

The end point assessment should only start once the employer is satisfied that the gateway requirements for EPA have been met and that the learner is consistently working at or above the level set out in the standard.

Through the journey to the gateway with GEM Training you will complete a set of mini-gateways ensuring that you are ready to take the EPA.

The EPA consists of three distinct assessment methods:

• Assessment of competency through competency-based interview
• Assessment of portfolio of evidence
• Continuing Professional Development Log reviewed and professional discussion/question and answer session

Performance in the EPA will determine the learner grade of fail, pass, merit or distinction.