Information for candidates - GEM Partnership

The University recognises that their people are the most important asset and whether you are on a short-term sickness cover, longer term cover supporting departments or specific project-based roles on a temporary or fixed term basis you will be made to feel part of the University ‘family.’

Registering with GEM could not be simpler and with our online registration platform this can be done from the comfort of your home. We will discuss the individual roles available matching your specific skills and experience.

Starting a new job can be a daunting experience and we will be there to support you through the process from registration, interview and selection process and throughout your assignment. Offering weekly ‘surgeries’ and round the clock support via phone and e-mail, GEM Partnership are here to support you with every aspect of your role.

Payroll Process:

You will be sent the candidate app to download when sent your assignment confirmation
Select the timesheet option
Your name and the week commencing date should be clearly stated
Ensure your line manager is available to approve and add their name and email address. If they are annual leave, please ensure that an alternative approver is added
Once submitted this will then go to the designated manager for approval
This must be completed by 10am Monday morning of the following week at the latest.
Your wages are paid one week in arrears on a Friday directly into your bank account.
Your payslip is e-mailed to the e-mail address you provided at registration and you should receive this on a Friday.
If you have any queries in regards to your tax or NI contributions, please contact the tax office directly on 0300 200 33 00.

Holiday Process:

Holidays are accrued as you work in your assignment.
To request holidays you should check with Rebecca Karter prior to booking any holidays to ensure that you have enough accrued to cover the required days.
Once it is confirmed you have enough holiday accrued you should then request the holidays from your Durham University Line Manager – all holidays must be approved by your Line Manager.
Clearly state the approved holiday hours on your timesheet for the appropriate week.
All Bank Holidays need to be requested as a holiday, otherwise they will not be paid.

What do our candidates say?

“What an amazing recruitment agency, I massively appreciate the efforts they put into finding me a job. Rebecca especially was fantastic, she made sure I understood what each position entailed and great advice for interviews. Her follow ups to make sure everything was going well throughout the whole experience; she even came into my office a few times which made me feel really appreciated. I cannot thank her enough for being so kind, encouraging and supportive. I found the recruitment experience with GEM very professional and highly recommended. You have been very helpful and held my hand to go through every single step, because of GEM Recruitment I now have a permanent role working with Durham University and I absolutely love it, it would never have happened if it wasn’t for you guys. I have already recommended GEM to friends and family. Thank you again.”

Rebecca – Durham University Orbit Customer Experience and Project Support Assistant

“I applied for the initial 3 month IT service desk contract on total jobs, then a couple of days later, a recruitment agent called Rebecca called me from GEM Partnership. We arranged to meet in a coffee shop in Durham, which was nice, as it meant I did not have to travel to Newcastle to GEM Partnership offices.

While having my initial interview, Rebecca put wheels in motion to arrange the interview with my potential boss. I got notification of the interview via email for Durham University on same day I had my meeting with Rebecca from GEM Partnership. A couple of days later I had my interview with the Andy for Service Desk Technician role at Durham University. After the interview that evening GEM called and said I had been offered the position which ended up lasting 6 enjoyable months.

I have learnt new skills and found new friends also learnt how to remote work due to current Covid-19 crisis. While doing the assignment at Durham University the support I received from GEM was exceptional, no issues with pay everything went smoothly I would highly recommend this agency, also Durham University is a great place to work.”

Edward – IT Service Desk

“Upon returning to the North East, I need work quickly and came across GEM Partnership who were looking for Administrators in Durham. I sent over my CV and within 2 days, I had met with one of their advisors, Rebecca, and was put into a post the following week at Durham University. I was placed in one of the colleges, supporting administratively in a small team.

The team at the college were welcoming, lovely and genuinely nice people, who have supported me throughout my time there. Within 2 months I was promoted to Senior Administrator within the college due to a vacancy opening and my experience in administration.

You get paid weekly on a Friday through having your time sheet signed off by your manager, who then sends it to GEM. Everything was easy, positive and responded to quickly if I needed any questions answering. I would highly recommend taking employment through GEM Partnership.”

Natasha – Senior College Administrator

General Enquiries:

In the event that you have any other enquiry, please contact Rebecca Karter on either 07848 448459 or rebecca.karter@gempartnership.com