Ref: GEM-SOH-CSA
Job Type: Temporary
Salary: £12.50pd
Location: Gateshead, Tyne & Wear
Closing Date: 22/09/2025
Role: Seasonal Customer Service Advisor (Temporary)
Salary: £12.50 per hour
Location: Felling, Gateshead
Our client is a leading supplier of luxury hampers and gifting solutions across the UK. Known for quality, creativity and exceptional service, they help customers celebrate life’s special moments- especially during the festive season.
As they head into their busiest time of year, they’re looking for enthusiastic, organised and customer-focused individuals to join their team to help them deliver an unforgettable gifting experience.
The Role:
As a Seasonal Customer Service Advisor, you’ll play an essential role in supporting customers throughout their order journey. From answering festive gift enquiries to resolving delivery queries and processing returns, your focus will be on delivering a smooth and personal experience.
This is a varied and proactive role that involves inbound and outbound contact, as well as administrative support for the wider commercial team.
Key Responsibilities:
Customer Contact
• Answer inbound calls, emails, live chats and social media messages from customers
• Make outbound calls to follow up on queries, chase deliveries, resolve order issues and support the order completion process
• Assist with quotations and corporate orders, including product suggestions and upselling where appropriate
• Provide expert knowledge on the hamper range, including delivery options
Admin & Order Support
• Handle and process returns, exceptions and credits in an accurate and timely manner
• Liaise with internal teams such as Despatch, Sales and Customer Accounts to ensure smooth resolution of queries
• Keep customer records and case logs up-to-date within internal systems
• Support the wider team with ad hoc admin tasks during peak periods
The Person:
• Previous experience in a customer service or admin-based role, ideally in a retail or seasonal environment
• Confident communicator with an excellent telephone manner
• Comfortable making outbound calls to resolve issues or gather missing information
• Highly organised, with attention to detail and the ability to manage multiple tasks
• Strong written skills for email/live chat responses.
• IT literate, with experience using email platforms and customer management systems
Desirable Skills (but not essential):
• Familiarity with Zendesk
• Knowledge of courier tracking tools
• Experience handling corporate or high-volume customer accounts
What’s on Offer:
• A friendly and supportive team environment
• Staff discounts on hampers and gifting products
• Potential for paid overtime during peak periods
• The opportunity to be part of something joyful and fast-paced during the festive season.
If you feel you have the qualities our client is seeking, please forward your CV to Jen Dunthorne at GEM Partnership or, for a discreet conversation, call our Peterlee office.
GEM Partnership is acting as an employment business on this vacancy.
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